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Smart Home, A/V & Lighting Support in Chicago’s Northern Suburbs

Expert smart home service and support for your home automation, AV, and lighting systems.

When Technology Isn’t Working as Promised

You invested in smart technology to simplify life, not complicate it. Yet for many homeowners in Chicago’s North Shore, the reality doesn’t match the promise. Confusing controls, unreliable networks, and unresponsive systems can quickly turn convenience into chaos. Maybe your home theater doesn’t sound quite right. Or your lighting scenes never seem to set the right mood. Maybe it all worked perfectly once, before a software update or equipment failure left you in the dark, literally.

We’ve seen it all: systems installed by out-of-town integrators, inconsistent handoffs during home construction, and DIY solutions that don’t scale. Many of our clients in Chicago’s northern suburbs come to us after other providers fall short, leaving behind incomplete documentation, complex workarounds, and no ongoing support.

At Avidia, we specialize in untangling the confusion and delivering the luxury-level performance your home deserves. We provide extensive home automation support, system takeovers, and dedicated service plans. You don’t need to start from scratch; you just need the right partner.

Seamless System Takeovers

Avidia is your trusted partner for taking over existing smart home, lighting, and AV systems across Chicago’s North Shore. We don’t just troubleshoot; we take the time to understand your technology, your home, and how you want to live. From outdated equipment to systems that were never fully optimized, we step in with fresh eyes and proven expertise to bring clarity, control, and confidence back to your smart home environment.

Our team is fluent in today’s leading home automation and AV platforms. We know how to repair, replace, or reprogram complex systems while preserving your investment. We don’t force you into a new build. Instead, we elevate what’s already there.

Smart Home & Automation

Control4, Savant, and similar systems are fully audited, updated, and reconfigured to suit your preferences.

Lighting Control Systems

Lutron RadioRA, HomeWorks, and other platforms are tuned for functionality, aesthetics, and energy efficiency.

Home Theaters & AV Systems

From minor audio adjustments to full theater recalibration and control system reprogramming, we deliver the cinematic experience you expected from day one.

Home Networking

Enterprise-grade network upgrades that eliminate dead zones, improve reliability, and support all your connected devices without compromise.

Takeovers are not a patch job; they’re a complete realignment of your system with your lifestyle. And we do it all with care, discretion, and a white-glove experience that respects your time and privacy.

Why Homeowners Trust Avidia in the Northern Suburbs

We serve homeowners who expect premium quality and personalized service across Lake Forest, Winnetka, Glencoe, Highland Park, Northbrook, and surrounding areas. What sets Avidia apart is the way we approach every home as a unique canvas.

We listen carefully before we touch a wire and respect the architectural integrity of the home. We design solutions that blend seamlessly with your interiors while delivering powerful results behind the scenes. Whether you're managing a historic estate or a modern new build, our team brings the craftsmanship and discretion needed to maintain the character of your home while improving your technology.

Most importantly, we offer long-term support, not one-and-done fixes. With Avidia, you gain a trusted advisor who stays with you through every upgrade, service request, and system evolution.

Technologies & Systems We Support

Our team is trained to evaluate, optimize, and support a variety of systems and platforms commonly found in luxury homes throughout the North Shore, including:

  • Smart Home Automation (Control4, Savant, and others)
  • Lutron Lighting Control (RadioRA2, HomeWorks QS/QSX, Caséta)
  • Whole-Home Audio Systems
  • Custom Home Theaters
  • Outdoor Audio & Video
  • Motorized Shades
  • Home Networking & Wi-Fi
  • Security Integration & Surveillance Cameras
  • Voice Control Platforms (Josh.ai)
  • Universal Remotes & Control Interfaces
  • Rack Equipment & Power Management

If you’re unsure what’s installed in your home, we’ll help you find out. Our evaluations include a full audit and clear, jargon-free recommendations.

Smart Home & AV Service Plans

Essentials

Best for households with mid-size systems which require occasional technical assistance

Premium

Best for households that require assistance during nights and weekends

VIP

All-inclusive support plan ensuring the highest priority and preventive system monitoring

How the Process Works

We’ve streamlined our support and takeover process to make it easy, transparent, and effective so you’re never left guessing.
No pressure. Just expert advice, honest insights, and a path forward.

Step 1: Consultation

We begin with a conversation. Tell us what’s working, what’s not, and what your ideal smart home experience looks like.

Step 2: On-Site Evaluation

Our technicians visit your home to assess your current setup, inspect equipment, and identify opportunities for improvement or reconfiguration.

Step 3: Customized Support Plan

Based on your needs, we provide a detailed service proposal, ranging from system stabilization to ongoing service plans that grow with your home.

Support and System Takeover FAQs

What areas of Chicago’s North Shore do you serve?

We proudly support homeowners in Lake Forest, Glencoe, Winnetka, Highland Park, Northbrook, and surrounding communities in the North Shore suburbs.

What is a smart home system takeover?

A system takeover is when Avidia assumes support and service responsibility for a smart home, AV, or lighting system that was installed by another provider. We optimize, update, and manage the system moving forward.

Can Avidia support systems not originally installed by you?
We routinely take over and service systems that were installed by builders, other integrators, or national retailers. Our team is trained across multiple brands and platforms.
Do you work with lighting control systems like Lutron?
We’re experienced with Lutron’s full product line, from RadioRA to HomeWorks. We can repair, reprogram, or expand your lighting control for better usability and performance.
Can you repair or upgrade my home theater system?
We provide diagnostics, tuning, and enhancements for home theater systems that may need updated control, calibration, or component upgrades.
How quickly can you respond to service calls in the northern suburbs?
We prioritize local clients and offer expedited service for those on support plans. Most calls within Lake Forest, Northbrook, Highland Park, and nearby areas are addressed promptly.

Ready for Reliable Smart Home Support? Book your Consultation Today.

Let’s get your technology back on track and keep it running. Call us at (847) 868-9200 or schedule your consultation to experience the Avidia difference.