Your home technology experts available for you when you need it most.
YOUR HOME TECHNOLOGY EXPERTS AVAILABLE FOR WHEN YOU NEED IT MOST
The Avidia Difference
As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always Avidia staff members ready to help you! Each family we work with is unique and expects different levels of attention. Because of that, we created multiple service options to provide personalized support that is right for you and your Family. Each of our memberships comes with different features, rates, and availability. No matter which membership you select, we commit to delivering personal, first-class support every time you need it.
DIY Support App
Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues at your own convenience with a simple press of a button.
Priority Scheduling
Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us mos
Annual System Updates
With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.
Preventative System Monitoring
Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.
Extended Support Hours
We offer support anytime you need it. Our support team is available Monday-Sunday 7 AM - 10 PM for all of our clients. With Plus, Premium and VIP plan you are covered around the clock.
Annual System Updates
With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.
Personalized Design
Craftsmanship
Extended Support hours
Our job doesn’t end after installation. We’re here to assist when you need us most
Local Business
Professional
Discretion
Avidia Support Plans
Essentials
per month
Best for households with mid-size systems which require occasional technical assistance
Key Features
- Unlimited Daytime Remote Technical Support w/ same-day response time
- Priority On-Site Scheduling from On-Demand Members
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Annual On-Site System Inspection
Premium
per month
Best for households that require assistance during nights and weekends
Key Features
- Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
- Priority On-Site Scheduling from Essentials Members
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Annual On-Site System Inspection
VIP
per month
All-inclusive support plan ensuring the highest priority and preventive system monitoring
Key Features
- Unlimited Remote Technical Support including nights & weekends w/1 hour response time
- Unlimited On-Site support w/ priority scheduling from all members
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Comprehensive Annual System Maintenance
- Preventative System Monitoring
Rates & Availability
- Remote Support - Free (M-F 8 AM - 4 PM)
- Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
- After-Hours Remote Support - Not Available
- After-Hours On-site Support - Not Available
- No Support available on major federal holidays
Rates & Availability
- Remote Support - Free (M-S 8 AM - 8 PM)
- Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
- After-Hours On-site Support - $300 per hour ($400 first hour)
- No Support available on major federal holidays
Rates & Availability
- Remote Support - Free (M-S 8 AM - 8 PM)
- Daytime On-site Support - Free (M-F 8 AM - 4 PM)
- After-Hours On-site Support - $300 per hour ($400 First Hour)
- No Support available on major federal holidays
Support Options
Essentials
$100 per month
Best for households with mid-size systems which require occasional technical assistance
Key Features
- Unlimited Daytime Remote Technical Support w/ same-day response time
- Priority On-Site Scheduling from On-Demand Members
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Annual On-Site System Inspection
Rates & Availability
- Remote Support - Free (M-F 8 AM - 4 PM)
- Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
- After-Hours Remote Support - Not Available
- After-Hours On-site Support - Not Available
- No Support available on major federal holidays
Premium
$200 per month
Best for households that require assistance during nights and weekends
Key Features
- Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
- Priority On-Site Scheduling from Essentials Members
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Annual On-Site System Inspection
Rates & Availability
- Remote Support - Free (M-S 8 AM - 8 PM)
- Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
- After-Hours On-site Support - $300 per hour ($400 first hour)
- No Support available on major federal holidays
VIP
$400 per month
All-inclusive support plan ensuring the highest priority and preventive system monitoring
Key Features
- Unlimited Remote Technical Support including nights & weekends w/ priority response time
- Unlimited On-Site support w/1 hour response time
- Discounted Labor Rates
- DIY Support App
- Comcast Assistance
- Comprehensive Annual System Maintenance
- Preventative System Monitoring
Rates & Availability
- Remote Support - Free (M-S 8 AM - 8 PM)
- Daytime On-site Support - Free (M-F 8 AM - 4 PM)
- After-Hours On-site Support - $300 per hour ($400 First Hour)
- No Support available on major federal holidays
On-Demand Support
- No monthly commitment - Pay as you go
- Access to Daytime Remote Technical Support
- Standard On-Site Scheduling
- Standard Labor Rates
- Remote Support -$200 per hour (M-F 8 AM - 4 PM)
- Daytime On-site Support - $200 per hour ($300 First Hour) (M-F 8 AM - 4 PM)
- After-Hours Remote Support - Not Available
- After-Hours On-site Support - Not Available
- No Support available on major federal holidays
