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Your home technology experts available for you 24/7

Delivering personal, first-class support every time you need it.

YOUR HOME TECHNOLOGY EXPERTS AVAILABLE FOR YOU 24/7

Delivering personal, first-class support every time you need it.

The Avidia Difference

DIY Support App
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Annual Tech Reviews
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Priority Scheduling
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Annual System Updates
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Preventative System Monitoring
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24/7 Support
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Comcast Assistance
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The Avidia Difference

As a leading North Shore technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always Avidia staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.

Our Support Memberships


RECOMMENDED

Basic

$49
per month

Only need the essentials? Our Basic membership offers free Remote Support and DIY Support App!

Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support billed at $110 per hour
After Hours* On-Site Support billed at $220 per hour
Avidia DIY Support App

Plus

$149
per month

Always like to be a head of the game? Become a Plus Member and enjoy priority service.

Access to 24/7 Support
Same or Next Day Priority Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support billed at $110 per hour
After Hours* On-Site Support billed at $220 per hour
Avidia DIY Support App
Annual Tech Reviews

Premium

$249
per month

Never call Comcast again with our Premium Membership that includes Comcast Assistance.

Access to 24/7 Support
Same or Next Day Priority Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support billed at $110 per hour
After Hours* On-Site Support billed at $220 per hour
Avidia DIY Support App
Annual Tech Reviews
Annual System Updates
Comcast Assistance
Preventative System Monitoring

V.I.P. Package

$499
per month

Want the red carpet treatment? Become a VIP Member and enjoy all the perks we have to offer!

Access to 24/7 Support
Same Day Advanced Scheduling
Daytime Remote Support Free
After Hours* Remote Support Free
Daytime On-Site Support Free
After Hours* On-Site Support billed at $220 per hour
Avidia DIY Support App
Biannual Tech Reviews
Biannual System Updates
Comcast Assistance
Preventative System Monitoring
Control4 4-SIGHT App

Not a member? We've got you covered.

As a Non-Member get access to our support team at standard billable rates with out monthly commitment.

What's Included

  • Daytime Remote Support billed at $35 per 15 minutes
  • After Hours* Remote Support billed at $70 per 15 minutes
  • Daytime On-Site Support billed at $140 per hour
  • After Hours On-Site Support billed at $280 per hour

*Avidia Hours of Operation are Monday-Friday 7 AM - 5 PM excluding national holidays. After Hours remote and on-site support is available to all Avidia customers Monday-Sunday 7 AM - 10 PM. Support between 10 PM and 7 AM is only available for Plus, Premium and V.I.P. Members per request.

DIY SUPPORT APP

Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.

ANNUAL TECH REVIEWS

Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.

PRIORITY SCHEDULING

Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.

ANNUAL SYSTEM UPDATES

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

PREVENTATIVE SYSTEM MONITORING

Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.

24/7 SUPPORT

We offer support anytime you need it. Our support team is available Monday-Sunday 7 AM - 10 PM for all of our clients. With Plus, Premium and VIP plan you are covered around the clock.

COMCAST ASSISTANCE

We take away the headache with cable by providing Comcast Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!

Contact Support

Your home technology experts available for you 24/7

Text/SMS Support

(847) 868-9200

Email Support

Phone Support

(847) 868-9200
*Avidia Hours of Operation are Monday-Friday 7 AM - 5 PM Excluding National holidays. After Hours remote and on-site support is available to all Avidia customers Monday-Sunday 7 AM - 10 PM. Support between 10 PM and 7 AM is only available for Plus, Premium and V.I.P Members per request.

Office:
655 Academy Drive
Northbrook, IL 60062
p:  (847) 868-9200

Join our mailing list

Stay up to date on the latest smart technology ideas and innovations.

Join our mailing list

Stay up to date on the latest smart technology ideas and innovations.

Office:
655 Academy Drive
Northbrook, IL 60062
p:  (847) 868-9200