Your home technology experts available for you when you need it most.

YOUR HOME TECHNOLOGY EXPERTS AVAILABLE FOR WHEN YOU NEED IT MOST

The Avidia Difference

DIY Support App
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Annual Tech Reviews
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Priority Scheduling
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Annual System Updates
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Preventative System Monitoring
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24/7 Support
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Comcast Assistance
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The Avidia Difference

As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always Avidia staff members ready to help you! Each family we work with is unique and expects different levels of attention. Because of that, we created multiple service options to provide personalized support that is right for you and your Family. Each of our memberships comes with different features, rates, and availability. No matter which membership you select, we commit to delivering personal, first-class support every time you need it.

DIY Support App

Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues at your own convenience with a simple press of a button.

Priority Scheduling

Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us mos

Annual System Updates

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

Preventative System Monitoring

Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.

Extended Support Hours

We offer support anytime you need it. Our support team is available Monday-Sunday 7 AM - 10 PM for all of our clients. With Plus, Premium and VIP plan you are covered around the clock.

Annual System Updates

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

Personalized Design
We tailor every system to complement the unique needs of our customers.
Craftsmanship
We’re committed to mastery throughout every project we undertake.
Extended Support hours

Our job doesn’t end after installation. We’re here to assist when you need us most

Local Business
We take pride in our strong community connections and fast service turnarounds.
Professional
We adhere to business codes of conduct and ethical standards with no exception.
Discretion
Our strict discretion standards ensure your privacy and utmost protection.

Support Options


Essentials

$100

per month

Best for households with mid-size systems which require occasional technical assistance

Key Features

  • Unlimited Daytime Remote Technical Support w/ same-day response time
  • Priority On-Site Scheduling from On-Demand Members
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Annual On-Site System Inspection

Premium

$200

per month

Best for households that require assistance during nights and weekends

Key Features

  • Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
  • Priority On-Site Scheduling from Essentials Members
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Annual On-Site System Inspection
  • Special Equipment Pricing

VIP

$400

per month

All-inclusive support plan ensuring the highest priority and preventive system monitoring

Key Features

  • Unlimited Remote Technical Support including nights & weekends w/1 hour response time
  • Unlimited On-Site support w/ priority scheduling from all members
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Comprehensive Annual System Maintenance
  • Special Equipment Pricing
  • Preventative System Monitoring
Rates & Availability
  • Remote Support - Free (M-F 8 AM - 4 PM)
  • Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
  • After-Hours Remote Support - Not Available
  • After-Hours On-site Support - Not Available

Rates & Availability

  • Remote Support - Free (M-S 7 AM - 10 PM)
  • Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
  • After-Hours On-site Support - $300 per hour ($400 first hour)

Rates & Availability

  • Remote Support - Free (M-S 7 AM - 10 PM)
  • Daytime On-site Support - Free (M-F 8 AM - 4 PM)
  • After-Hours On-site Support - $300 per hour ($400 First Hour)

Support Options


Essentials

$100 per month

Best for households with mid-size systems which require occasional technical assistance

Key Features

  • Unlimited Daytime Remote Technical Support w/ same-day response time
  • Priority On-Site Scheduling from On-Demand Members
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Annual On-Site System Inspection

Rates & Availability

  • Remote Support - Free (M-F 8 AM - 4 PM)
  • Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
  • After-Hours Remote Support - Not Available
  • After-Hours On-site Support - Not Available

Premium

$200 per month

Best for households that require assistance during nights and weekends

Key Features

  • Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
  • Priority On-Site Scheduling from Essentials Members
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Annual On-Site System Inspection
  • Special Equipment Pricing

Rates & Availability

  • Remote Support - Free (M-S 7 AM - 10 PM)
  • Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
  • After-Hours On-site Support - $300 per hour ($400 first hour)

VIP

$400 per month

All-inclusive support plan ensuring the highest priority and preventive system monitoring

Key Features

  • Unlimited Remote Technical Support including nights & weekends w/ priority response time
  • Unlimited On-Site support w/1 hour response time
  • Discounted Labor Rates
  • DIY Support App
  • Comcast Assistance
  • Comprehensive Annual System Maintenance
  • Special Equipment Pricing
  • Preventative System Monitoring

Rates & Availability

  • Remote Support - Free (M-S 7 AM - 10 PM)
  • Daytime On-site Support - Free (M-F 8 AM - 4 PM)
  • After-Hours On-site Support - $300 per hour ($400 First Hour)

On-Demand Support

Best for technically savvy individuals with a small and self-managed system
Key Features
  • No monthly commitment - Pay as you go
  • Access to Daytime Remote Technical Support
  • Standard On-Site Scheduling
  • Standard Labor Rates
Rates & Availability
  • Remote Support - $100 per case (M-F 8 AM - 4 PM)
  • Daytime On-site Support - $200 per hour ($250 First Hour) (M-F 8 AM - 4 PM)
  • After-Hours Remote Support - Not Available
  • After-Hours On-site Support - Not Available

Contact Support

Text/SMS Support

(847) 868-9200

Email Support

Phone Support

(847) 868-9200

Office:
655 Academy Drive
Northbrook, IL 60062
p:  (847) 868-9200

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Stay up to date on the latest smart technology ideas and innovations.

Office:
655 Academy Drive
Northbrook, IL 60062
p:  (847) 868-9200
p:  (224) 205-7242