Your home technology experts available for you when you need it most.

Membership Options

Contact Support

YOUR HOME TECHNOLOGY EXPERTS AVAILABLE FOR WHEN YOU NEED IT MOST

Membership OPTIONS

Contact Support

The Avidia Difference

DIY Support App

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Annual Tech Reviews

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Priority Scheduling

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Annual System Updates

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Preventative System Monitoring

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24/7 Support

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Comcast Assistance

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The Avidia Difference

As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always Avidia staff members ready to help you! Each family we work with is unique and expects different levels of attention. Because of that, we created multiple service options to provide personalized support that is right for you and your Family. Each of our memberships comes with different features, rates, and availability. No matter which membership you select, we commit to delivering personal, first-class support every time you need it.

DIY Support App

Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues at your own convenience with a simple press of a button.

Priority Scheduling

Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us mos

Annual System Updates

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

Preventative System Monitoring

Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.

Extended Support Hours

We offer support anytime you need it. Our support team is available Monday-Sunday 7 AM - 10 PM for all of our clients. With Plus, Premium and VIP plan you are covered around the clock.

Annual System Updates

Personalized Design

We tailor every system to complement the unique needs of our customers.

Craftsmanship

We’re committed to mastery throughout every project we undertake.

Extended Support hours

Our job doesn’t end after installation. We’re here to assist when you need us most

Local Business

We take pride in our strong community connections and fast service turnarounds.

Professional

We adhere to business codes of conduct and ethical standards with no exception.

Discretion

Our strict discretion standards ensure your privacy and utmost protection.

Support Options

Essentials

$100

per month

Best for households with mid-size systems which require occasional technical assistance

Key Features

Unlimited Daytime Remote Technical Support w/ same-day response time
Priority On-Site Scheduling from On-Demand Members
Discounted Labor Rates
DIY Support App
Comcast Assistance
Annual On-Site System Inspection

Premium

$200

per month

Best for households that require assistance during nights and weekends

Key Features

Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
Priority On-Site Scheduling from Essentials Members
Discounted Labor Rates
DIY Support App
Comcast Assistance
Annual On-Site System Inspection
Special Equipment Pricing

VIP

$400

per month

All-inclusive support plan ensuring the highest priority and preventive system monitoring

Key Features

Unlimited Remote Technical Support including nights & weekends w/1 hour response time
Unlimited On-Site support w/ priority scheduling from all members
Discounted Labor Rates
DIY Support App
Comcast Assistance
Comprehensive Annual System Maintenance
Special Equipment Pricing
Preventative System Monitoring

Rates & Availability

Remote Support - Free (M-F 8 AM - 4 PM)
Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
After-Hours Remote Support - Not Available
After-Hours On-site Support - Not Available

Rates & Availability

Remote Support - Free (M-S 7 AM - 10 PM)
Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
After-Hours On-site Support - $300 per hour ($400 first hour)

Rates & Availability

Remote Support - Free (M-S 7 AM - 10 PM)
Daytime On-site Support - Free (M-F 8 AM - 4 PM)
After-Hours On-site Support - $300 per hour ($400 First Hour)

Support Options

Essentials

$100 per month

Best for households with mid-size systems which require occasional technical assistance

Key Features

Unlimited Daytime Remote Technical Support w/ same-day response time
Priority On-Site Scheduling from On-Demand Members
Discounted Labor Rates
DIY Support App
Comcast Assistance
Annual On-Site System Inspection

Rates & Availability

Remote Support - Free (M-F 8 AM - 4 PM)
Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
After-Hours Remote Support - Not Available
After-Hours On-site Support - Not Available

Premium

$200 per month

Best for households that require assistance during nights and weekends

Key Features

Unlimited Remote Technical Support including nights & weekends w/ 2 hour response time
Priority On-Site Scheduling from Essentials Members
Discounted Labor Rates
DIY Support App
Comcast Assistance
Annual On-Site System Inspection
Special Equipment Pricing

Rates & Availability

Remote Support - Free (M-S 7 AM - 10 PM)
Daytime On-site Support - $150 per hour ($200 First Hour) (M-F 8 AM - 4 PM)
After-Hours On-site Support - $300 per hour ($400 first hour)

VIP

$400 per month

All-inclusive support plan ensuring the highest priority and preventive system monitoring

Key Features

Unlimited Remote Technical Support including nights & weekends w/ priority response time
Unlimited On-Site support w/1 hour response time
Discounted Labor Rates
DIY Support App
Comcast Assistance
Comprehensive Annual System Maintenance
Special Equipment Pricing
Preventative System Monitoring

Rates & Availability

Remote Support - Free (M-S 7 AM - 10 PM)
Daytime On-site Support - Free (M-F 8 AM - 4 PM)
After-Hours On-site Support - $300 per hour ($400 First Hour)

On-Demand Support

Best for technically savvy individuals with a small and self-managed system

Key Features

No monthly commitment - Pay as you go
Access to Daytime Remote Technical Support
Standard On-Site Scheduling
Standard Labor Rates

Rates & Availability

Remote Support - $100 per case (M-F 8 AM - 4 PM)
Daytime On-site Support - $200 per hour ($250 First Hour) (M-F 8 AM - 4 PM)
After-Hours Remote Support - Not Available
After-Hours On-site Support - Not Available

Contact Support

Text/SMS Support

(847) 868-9200

Email Support

Phone Support

(847) 868-9200

Office:
655 Academy Drive
Northbrook, IL 60062
p: (847) 868-9200

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Avidia is rated 5 out of 5 based on 46 reviews from around the Web.

2022-05-19

Just an incredible experience so far. Doing an entire upgrade on an outdated smart home. Just an overall pleasant experience.

Le m.

View full review here
2020-04-23

I don’t normally write reviews but this is one company that deserves the recognition.In short, Avidia is a cut above the rest of the competition because of their customer service.Three examples come to mind:1) while they provided multiple package options with different tier pricing, what I found different about Avidia is that they personally called each manufacturer/distributor to ensure I received best pricing (including personally surfing the web to other seller sites to ensure I received the best pricing at the time).

Rudolph W.

View full review here
2019-05-01

They did an outstanding job - and are available via text for any on going questions. Remember Avidia highly for your complex house projects!!

Tracey P.

View full review here
2016-10-12

The wifi throughout the house, basement and back patio is fantastic. We no longer have dead areas.

Sean B.

View full review here
2020-11-30

Spoke with Matthew and he was so clear, confident and knowledgeable. So happy to have spoken with him. Thanks Matt!!

Matt R.

View full review here
2018-08-07

Working with Matthew and team this summer has been a breath of fresh air compared to past experiences with other integration firms.

Josh S.

View full review here
2021-03-21

Avidia is an excellent service! From start to finish they were especially nice, helpful, polite, and professional.

Oliver K.

View full review here
2019-05-01

Avidia has provided wonderful service both installing and maintaining our audio video system for our house.

Laura F.

View full review here
2020-04-23

These guys are the best! They know what they are doing and are very professional.

Geno W.

View full review here
2020-02-10

They were extremely responsive and worked with my schedule. They were upfront with what work would be required and the costs involved.

Patrick V.

View full review here
2020-11-18

After years of underwhelming AV support from the big box store, Avidia really came through for us.

Christine P.

View full review here
2021-02-23

Highly recommend! Avidia is extremely knowledgeable, professional and friendly, and has always gone above and beyond to help with any issues.

Amee C.

View full review here
2018-10-08

They are super professional and customer focused and their commitment to quality is top-notch.

Kamal N.

View full review here
2022-01-17

Matt Cwiokowski is amazing!!!

Jeff L.

View full review here
2020-01-24

We have recommended Avidia to our clients with confidence for years..They know the details of their business, the latest in home technology and provide a level of service unparalleled in the industry.

Newgard Custom H.

View full review here
2020-01-04

We were taught how to use every device which at first was overwhelming but Artur and Gill helped so much. They were fantastic.

Terri R.

View full review here
2019-05-07

Very good service ! Thank u

Brett N.

View full review here
2021-06-30

Highly recommended. I could go on, but most important to me, they respond when you need something. Hard to ask for much more...

T C.

View full review here
2013-12-08

Perfect one

Karol K.

View full review here
2021-03-15

A terrific experience! Avidia came to our house and figured out what we needed and we no longer have any issues!

MJ J.

View full review here

Inspiration

Solutions

Trade Partners

Join our mailing list

Stay up to date on the latest smart technology ideas and innovations.

Subscribe Today

Office:
655 Academy Drive
Northbrook, IL 60062
p: (847) 868-9200
p: (224) 205-7242

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Inspiration

Solutions

Trade Partners

Avidia is rated 5 out of 5 based on 46 reviews from around the Web.

2016-10-12

The wifi throughout the house, basement and back patio is fantastic. We no longer have dead areas.

Sean B.

View full review here
2018-08-07

Working with Matthew and team this summer has been a breath of fresh air compared to past experiences with other integration firms.

Josh S.

View full review here
2021-10-22

I have enjoyed my Control 4 whole-house AV system and Avidia’s expert service. Fully recommend.

Vince C.

View full review here
2018-04-23

Highly recommend Avidia. Just completed third phase of an ongoing project with them. Prices are fair. Technical knowledge is excellent.

Christopher H.

View full review here
2020-04-23

Our builder had referred us to Avidia a few years back for a smaller job, and we were very pleased.

Maria S.

View full review here
2019-05-01

They did an outstanding job - and are available via text for any on going questions. Remember Avidia highly for your complex house projects!!

Tracey P.

View full review here
2020-04-23

I don’t normally write reviews but this is one company that deserves the recognition.In short, Avidia is a cut above the rest of the competition because of their customer service.Three examples come to mind:1) while they provided multiple package options with different tier pricing, what I found different about Avidia is that they personally called each manufacturer/distributor to ensure I received best pricing (including personally surfing the web to other seller sites to ensure I received the best pricing at the time).

Rudolph W.

View full review here
2013-12-08

Perfect one

Karol K.

View full review here
2019-04-23

I had a fantastic experience with Avidia from start to finish on a complex project that included a complete renovation of my home theater, installation of multiple Ring devices around my entire house, and re-doing my home network to boost the WiFi signal.

M C.

View full review here
2018-10-08

They are super professional and customer focused and their commitment to quality is top-notch.

Kamal N.

View full review here
2021-03-15

A terrific experience! Avidia came to our house and figured out what we needed and we no longer have any issues!

MJ J.

View full review here
2020-11-18

After years of underwhelming AV support from the big box store, Avidia really came through for us.

Christine P.

View full review here
2020-03-02

We have been extremely impressed with their knowledge, and their ability to truly listen to what is important to us to customize solutions for our needs.

Jane S.

View full review here
2019-12-30

Highly recommend Avidia for any of your Audio/Visual needs. The entire team is professional and a pleasure to work with.

Bradley W.

View full review here
2022-01-17

Matt Cwiokowski is amazing!!!

Jeff L.

View full review here
2020-04-14

Everyone at the company that I dealt with, the owner, the project manager, and the technician was so wonderful. So glad I found this company.

Kate P.

View full review here
2021-06-30

Highly recommended. I could go on, but most important to me, they respond when you need something. Hard to ask for much more...

T C.

View full review here
2020-01-04

We were taught how to use every device which at first was overwhelming but Artur and Gill helped so much. They were fantastic.

Terri R.

View full review here
2021-03-21

Avidia is an excellent service! From start to finish they were especially nice, helpful, polite, and professional.

Oliver K.

View full review here
2019-04-23

Avidia is amazing. Whenever we've needed them, they've always been responsive and professional. Again they were great.

Paul V.

View full review here