Founded in 2010, Avidia is the premier home technology integrator in the Chicagoland area, specializing in the design, installation, and service of cutting-edge A/V and automation solutions for residential clients. Our team is a vibrant blend of young and energetic professionals who share a passion for technology and a dedication to uncompromising craftsmanship. We recognize that every family we work with is unique, and our approach is centered on delivering a personalized experience that aligns with our clients' needs and expectations.

We are truly grateful for your interest in learning more about us, and we would be honored to become your trusted home technology experts.

At Avidia, our purpose is clear: to empower our customers to experience the magic of technology through thoughtful design and unwavering quality in every installation and service we provide.

Our values define who we are and guide how we operate every day:

• Empathy: We listen deeply to understand our clients' needs and project goals. We foster a workplace where respect, inclusivity, and professional growth thrive.
• Communication: We believe in clear, honest, and effective communication. We know that strong connections lead to better understanding, and we continually strive to enhance our communication skills.
• Ownership: We take full responsibility for our actions and outcomes, both in the workplace and in life. We hold ourselves accountable and are committed to delivering results.
• Passion: We are positive, enthusiastic, and deeply invested in the transformative power of technology. Our excitement is contagious, and we love sharing it with our clients and colleagues.
• Loyalty: We honor the trust placed in us by our team, clients, vendors, and partners through integrity, hard work, and consistent excellence.
• Excellence: We are not satisfied with "good enough." We strive to exceed expectations, push boundaries, and elevate team performance. Excellence is more than a goal—it’s our way of life.
• Fun: We believe in enjoying life and creating an atmosphere where fun and positivity inspire everyone around us.

At Avidia, we are not just building smart homes—we are crafting experiences that enrich lives. If you share our passion for technology and excellence, we’d love to meet you!

• Collaborative Culture: Work in a true team environment where your input is valued, and every day brings new opportunities to learn and collaborate with skilled professionals
• Work-Life Balance: Enjoy an 8-to-4 workday with flexibility for personal time, reflecting our belief that a healthy balance between work and family life is essential
• Career Growth: Grow into a leadership role as a Lead Service Technician with the potential to oversee the entire service team
• Comprehensive Benefits: They offer full health insurance coverage, retirement plan with a 4% match, and up to 4 weeks of PTO, including personal and company holidays 
• State-of-the-Art Equipment: Worth with advanced technology platforms like Control4, Ubiquiti Unifi, and Lutron, expanding your expertise in the latest home automation solutions

• Troubleshoot and repair existing AV systems, including control, networking, and lighting setups
• Perform remote and on-site service support, responding to customer needs promptly and professionally
• Manage small upgrade projects, integrating new equipment into existing systems
• Collaborate with other technicians and team members to provide top-notch service and maintain high standards of quality
• Participate in after-hours support rotations, providing extended customer service beyond regular hours

• 2 to 5 years of experience working with Control4, Ubiquiti Unifi and Lutron systems (at least two of the three required)
• Strong technical knowledge and hands-on experience in troubleshooting and servicing home automation systems
• Ability to program and service AV systems independently
• Excellent communication and customer service skills, with a focus on maintaining client relationships
• Willingness to participate in after-hours support as part of a team rotation

• Certifications in Control4, Ubiquiti Unifi, or Lutron (not required but highly valued)
• Experience working in a collaborative, team-oriented environment
• Ability to coach and mentor junior technicians, contributing to the overall success of the service team

Physical requirements include standing, sitting, walking, bending, climbing, reaching, and lifting up to 80 lbs

• Full Health Insurance Coverage (HMO and PPO options)
• 4% match on 401k retirement plan
• Up to 4 weeks of PTO
• Company Holidays and Personal Days
• Access to an on-site gym for all employees

$75,000-$85,000 Based on Experience + $15,000 for after-hours support duties